Terms and Conditions

The BeFine Design Online store and Terms and Conditions are available in English only. All users are expected and required to read and understand English if they wish to use this site.

All users of the BeFine Design Online Shopping facility must be over the age of 18 and lawfully capable of entering into and forming a valid contract in accordance with standard practice.

These Terms and Conditions are a legal and binding agreement. For any online transaction to be processed, the Terms and Conditions must be read, understood and agreed to by you. You will be asked to click and agree to the Terms and Conditions box which will appear when shopping. This confirms your acceptance of our Terms and Conditions.

We reserve our right to amend or update our Terms and Conditions at any time without providing notice to you.

Returns Policy

BeFine Design gladly accepts the return or exchange of merchandise purchased at ThePocketClip.com. All returns/exchanges must have the original receipt attached and will be accepted for return up to 14 days from original date of purchase. All customized products and merchandise are final sale and non returnable. All returns/exchanges must be received by us in an unworn, unwashed and merchantable condition and accompanied by a completed Request for Return form. We do not sell used item(s) and will not accept any item(s) with any indication that it was used, except where required by law. All items will be subject to a Quality Control check upon receipt, and if the above requirements have not been met, we will return the item(s) to the purchaser at the purchaser’s cost. It is the customer’s responsibility to ensure that any goods being returned to BeFine Design are correctly and securely packaged and are fully insured whilst in transit. All undamaged, correctly returned goods will be credited to the original credit card holder only. This credit may not appear on your credit card statement immediately. Any BeFine Design item(s) purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of that retailer.

It is the customer’s responsibility that the returned items are returned to us as a complete pack. However, if you are exchanging for a different design or color, return only the items inside the BeFine Design box. This will greatly reduce your shipping costs. On receipt of your return, accompanied with the completed Request for Return form, we will send you the replacement items, minus the BeFine Design box.

If your return is part of a promotion which includes a gift, it is necessary to return all items including the gift, for a return to be processed. If you have forgotten to return the complete pack, we will hold the items returned for a period of 21 days only before charging the purchaser the value of the gift via the original payment method.

BeFine Design strongly recommends the insuring of all items for return as we will not be liable for goods that are either lost or damaged in transit. If the goods you are returning are accepted as faulty, BeFine Design will fully compensate all shipping costs.

Any item(s) returned to BeFine Design that has been damaged in transit will not be accepted and will be returned to the sender at the sender’s expense. We will not accept any item(s) returned to us that have been damaged in transit, so ensure proper packing and labeling procedures are applied.

If you receive any item from BeFine Design that is faulty and has not been worn, we ask you to complete the Request for Return form, and ship to us, except where required by law, within 14 days for a refund or replacement. BeFine Design will cover all shipping costs including the original shipping cost in these transactions. Please include the full pack including the BeFine Design box for return so we can issue a prompt refund. If your request is for a replacement, send only the content of the box. BeFine Design will cover all shipping costs including the original shipping cost.

If you have worn the BeFine Design product and have a quality issue, we ask for you to complete the Request for Return form, and ship the item in question to us immediately for our prompt assessment. Our Quality Control department will examine, assess the return and we will do our utmost to comment and resolve within 72 hours of us receiving the goods. It is your responsibility to follow all care instructions as specified by the manufacturer.

Refunds will be issued within 7 days provided the goods are properly returned. All undamaged, correctly returned items will be credited to the original purchaser’s payment card minus applicable shipping charges (except for faulty goods transactions).

Please follow the shipping guidelines when returning items to us.

Cancel an Order

We respect and understand you may change your mind and may wish to Cancel an Order. It is our intent to dispatch all orders within 48 hours of placement and we ask you to notify us of your intent to cancel within this 48hour timeframe. Any order cancelled after the goods are dispatched, that is, after the 48 hour period from Confirmation of Order, will incur all actual shipping costs associated in the dispatch and return of goods to the nominated return address. Note, as BeFine Design subsidies shipping costs, the actual shipping costs are greater than the shipping charges shown on your order/invoice.

Shipping/Delivery Terms and Conditions

We will endeavor, but do not guarantee, to dispatch your order within 1-3 business days (subject to credit card authorization) on you receiving your Confirmation of Order. Ensure the shipping address is up to date and correct, and the recipient’s landline and/or mobile phone number is supplied. Actual shipping cost will be incurred for incorrectly addressed items.

When referring to the number of shipping days, these are business days. Please add an additional 4-5 days when ordering over the Christmas and Father’s Day periods.

Sometimes and for a multitude of reasons, delays in delivery are experienced which are totally out of our control. Weather, industrial action, customs and traffic conditions are just to name a few. BeFine Design cannot guarantee unforeseen circumstances and therefore cannot be held accountable for late deliveries. We will do however, everything within our power to ensure delivery date requests are met.

Although we cannot guarantee, we will do our utmost to ensure delivery within the above guidelines. Because we use external postal and courier services, we cannot guarantee delivery times. We cannot be held liable for delays with processing by Customs.

Payment

BeFine Design both respects and values the security of internet transactions. We take all reasonable care to make ThePocketClip.com as secure as possible.

We will undertake all reasonable care to ensure your shopping experience with BeFine Design is simple, safe and secure. However, we cannot be held liable for any loss you may suffer should a third party gain unauthorized access to any data you provide when accessing or ordering from ThePocketClip.com.